One wristband for a global incentive programme across four destinations

The brief

A global research firm, and a Delekit client since 2017, runs a large incentive programme for its top performers. The 2026 programme ran across four international destinations in eight waves, with tours, activities, main stage sessions, gala dinners, premium gifting and daily hospitality allowances.

They needed one platform that could:

• manage attendee engagement across every destination and wave
• check guests into tours, activities and main stage sessions
• run cashless gifting, cafés and multi-day food and drink allowances
• speed up drinks service at gala dinners
• capture attendance and spend in real time
• send daily reports to stakeholders throughout the programme
• integrate with the firm’s existing enterprise registration platform

What we did

Every attendee received a branded NFC wristband that acted as their single identifier for the whole programme. That one wristband powered:

• Check-in to sessions, tours and activities in every destination
• Cashless token redemption for premium gift collection, dedicated onsite cafés and multi-day food and drink allowances, across a catalogue of 260 products
• QR table ordering for drinks at the gala dinners, fully branded for the client
• Integration with the client’s wider event technology, so registration data flowed in and activity data flowed back
• Automated daily reports on attendance, engagement, spend and operational performance, delivered to stakeholders every day

The result

Across eight waves the platform recorded 12,613 NFC scans over 285 tours, activities and sessions, and processed 44,840 line-item transactions. Stakeholders had current attendance and spend data every day of the programme, and guests used one wristband for everything from their first activity to their last drink.